“A Journey of a
thousand miles begins with a single step.”


Photograph courtesy of
Anthony Bruce-Brand aged 11

Customer Service and Sales Skills Development

Customer service is what we ‘do’ to make our customers happy. Customer Experience is what the customer experience’s. it is about their perception and that is all that counts. We help you to understand where your business is positioned and then how to best serve your customer in your market segment. We enable you to be proactive and aware of what you need to do to exceed customer’s expectations.

Who should attend

Frontline sales people and retail management in any retail company


Enquire now



Nikki Hommes MBA, NLP Practitioner, ICFA Member, Master TetraMap Facilitator, Training Facilitator Executive Coach

© Copyright 2008. Potential Unleashed. nikki@potentialunleashed.co.nz